Boiler Service & Gas Safety Certificate
Included:
- Annual servicing of your gas boiler.
- A visual inspection of your gas meter, gas pipework, and any gas appliances.
- A certificate for your gas meter, pipework, and any installed gas appliances, sent via email
Not Included:
- Repairs or replacement of the gas meter, pipework, or appliances.
- The cost of re-inspecting any issues highlighted in your Gas Safety Certificate.
- Testing of appliances that have not been identified and provided at the time of boo
- Testing of appliances when access to the electrical connection point is unavail
Boiler & Controls
Included:
- Repairs to a single natural gas boiler in your property (for home use only, with a capacity of no more
- Repairs to boiler controls, such as the programmer, thermostats, motorised zone valve
- Repairs and replacements to the flue, including the flue terminal, up to one meter in lenght.
- Boiler replacement if your boiler is less than 7 years old at the time of the claim and cannot be repaired you will be entitled to our loyalty discount off the installation cost depending on what plan you are subscribed to.
- Replacement of heating controls if repairs are not possible
Not Included:
- Boilers needing repair or replacement at the time of sign-up.
- Repairs to showers, their components, or shower pumps.
- Damage caused by limescale, sludge, or other debris.
- Underfloor heating systems and their associated controls.
- Repairs or replacements for flues longer than one meter or for open-flued appliances (unless installed by us
- Replacing or topping up system inhibitor unless it has been removed by us.
- Repairs or replacements to the central heating system unless covered under Advanced/Complet
- Smart controls.
- Issues caused by resetting controls or replacing batteries in the controls.
- Inaccessible components or design faults
- Damage caused by weather or freezing conditions.
- Repairs to flues where there is restricted access to the terminal due to the height. Boiler Service & Gas Safety Certificate Boiler & Controls 4 5
Central Heating
Included:
- Repairs to cylinders and immersion heaters
- Repairs to your property’s heat and hot water system, including expansion tanks, radiators, and radiator valves.
- Repairs to pipes connecting your central heating system
- Replacement of central heating system components if repairs are not possible.
- Coverage for standard replacement radiators and valves (decorative radiators and valves a
Not Included:
- Damage caused by limescale, sludge, or other debris.
- Underfloor heating systems and their associated controls.
- Replacement of curved, designed or towel radiators.
- Repairs or replacements for electrical elements in radiators.
- Replacing or topping up system inhibitor unless removed by us.
- Inaccessible components or design faults.
- Damage caused by weather or freezing conditions.
- Water tanks or cylinders that cannot be repaired.
- Damage caused by weather or freezing conditions.
Internal Plumbing
Included:
- Repairs to your water supply pipe from the incoming mains isolation point to the property.
- Repairs to hot and cold water pipes between the internal stopcock and your taps, including garden taps and flexible pipes for kitchen a
- Repairs to the hot water cylinder and cold water tanks.
- Toilet & tap repairs
Not Included:
- Radiators (unless you are on a plan that covers central heating).
- Showers, their components, shower pumps, sanitary ware, spa baths, seals, and groutin
- Water pipes running between your home and any detached outbuildings, as well as water softeners, filters, and waste disposal units/taps.
- Rainwater pipes and guttering.
- Frozen pipes that need defrosting without other damage.
- Water meters
- Water supply pipes that don’t serve your home.
- Repair or maintenance of devices designed to detect leaks in your plumbing sysyem
- Plumbing in outbuildings if the supply comes from a separate mains connection.
- Macerators
- Supplying replacement taps or non-generic parts.
- Repair or replacement of white goods appliances.
- Water tanks or cylinders that cannot be repaired.
- Damage caused by weather or freezing conditions.
- Inaccessible components or design faults
Drainage (£60 Excess)
Included:
- Repairing leaks in internal waste water pipes and external soil and vent pipes.
- Unblocking drains to restore proper flow.
- Replacing parts of your drains that cannot be repaired.
- Pipework not requiring access via scaffolding or rope access.
Not Included:
- Damage caused by limescale, sludge, Shared drains and those located outside the boundaries of your propertyor other debris.
- Rainwater guttering, downpipes, manholes and their covers, soakaways, septic tanks, cesspits, drainage pumps, treatment plants, macerators, and their outflow pipes
- Cleaning, clearing, or descaling your drains via jetting procedure.
- Replacing cast iron pipework.
- Replacing or topping up system inhibitor unless removed by us.
- Pipework that requires access via scaffold or rope access.
Terms and Conditions
The First Visit
We will arrange an initial first visit to assess the equipment’s eligibility and to see if there are any pre-existing faults.
If we find your equipment is not on the approved list, has a pre-existing fault or the boiler is deemed to be unsafe due to the installation not being compliant with
current gas regulations we will provide you with a quotation setting out what needs to be done to fix it and how much this will cost. We will not start the contract
with you until this work is carried out by our team.
Coverage only begins after approval; pre-existing faults must be repaired before the contract starts.
If you decide not to proceed with our quotation, you will be liable for the service cost of £60.00.
Beyond Economic Repair (BER)
Repair Cost Exceeding Replacement Threshold:
If the cost of repairing a boiler exceeds 50% of the cost of a new replacement, the boiler will be classified as “beyond economical repair” (BER) and will no longer
qualify under the plan. In such cases, we will provide a quotation for a new boiler.
Unavailable Parts:
If the boiler requires parts that are no longer available (e.g., it is on a reduced parts list), it will also be deemed BER. A quotation for a new boiler will be provided.
Faults Due to System Contamination:
Faults caused by sludge, magnetite, or other contamination within the heating system are not covered. In such instances, we will provide a quotation to cleanse the system and remove the dirt
Terms of Cover Plans
Contracts are for a minimum of 12 months, auto-renewing monthly thereafter unless cancelled.
Service fees may adjust annually for inflation or equipment conditions, with prior notice.
Faults that are caused by home owners, tenants or other contractors used for repairs are not covered by SPH HomeCare.
Essential – £19.OO
No Excess
Annual Boiler Service
Gas Safety Certificate
Priority Response Time
Heating Health Check
1 Free of Charge Call-Out Per Year
10% discount off Labour
10% off Parts
10% Loyalty Discount off Other Services
Boiler Cover
Premium – £29.OO
No Excess
Annual Boiler Service
Gas Safety Certificate
Priority Response Time
Heating Health Check
2 Free of Charge Call-Outs Per Year
50% discount off Labour
Parts not included
20% Loyalty Discount off Other Services
Boiler & Control Cover
Central Heating Cover
Advanced – £39.OO
No Excess
Annual Boiler Service
Gas Safety Certificate
Priority Response Time
Heating Health Check
3 Free of Charge Call-Outs Per Year
100% discount off Labour
50% off Parts
25% Loyalty Discount Off Other Services
Boiler & Control Cover
Central Heating Cover
Internal Plumbing Cover
Fees & Payment
Payment terms are specified in the contract, with late payments incurring interest and potential suspension of services.
Additional services outside the contract require separate acceptance and payment.
Prices may adjust annually due to inflation, appliance age, usage or material price increases.
You may need to pay an excess each time we carry out a repair that is not covered in the service contract. You will need to pay this prior. If a further fault is reported that is related to one, we have fixed in the last 6 months, you will not need to pay an additional excess, but we will decide at our discretion whether the fault is related to an earlier one.
If we send you an invoice, you must pay this upon completion of the work. If your payment is late, including if a Direct Debit payment does not go through on time, we may charge you interest for each day the payment is late, until we receive it.
Interest will be calculated at 4% per annum above the Bank of England base rate. If your payment is late, we may also stop providing our Services to you until
we have received them.
Services
The company commits to industry best practices and aims for minimal disruption. Central heating flushes and obsolete parts may incur additional costs or result in
removal from the contract.
Please be aware that central heating flushing to remove debris from a central heating system can, on rare occasions, ex pose previously undetected faults,
weak points, or breaches in the system. We cannot be held responsible for any such pre-existing conditions which might be revealed, or for any resulting
damage which might occur unless we caused it.
If we receive a request for a call out, in the event of a boiler breakdown during office hours, we will aim to respond to the call out within 24 hours.
If your job is NOT an emergency, we will prioritise your enquiry accordingly and this may be subject to a 48 hours lead time.
We cannot guarantee we will be able to repair the fault within this time, but we will keep you informed of progress throughout and will endeavour to provide a temporary solution if necessary.
SATURDAY:
If you call us with a breakdown between the hours of 9am – 12pm we will attend on the same day.
SUNDAY:
Any boiler emergencies on a Sunday will be carried out the following day.
** In the event of a water burst, we aim to call out on the day but we will provide an explanation over the telephone of how to isolate the leak via the stop tap.
From time to time, your Equipment may need permanent repairs, improvements,
or system ushes that are not covered by your cover plan to keep working safely and e ciently. We will quote for these separately and if you do not wish to go
ahead with the quote, then that Equipment will be removed from the Contract.
If, in our reasonable opinion, we consider that the boiler cannot be repaired due to obselete parts or is beyond economical repair then you will be not ed in writing to
the cancellation of your policy. You will be given a quote for a like for like replacement of your boiler. Depending on which HomeCare Plan you are subscribed to, will determine which loyalty discount you are entitled to.
When your annual service is due, we will contact you to schedule it. We aim to carry out boiler services from April-September.
Use of Subcontractors:
We reserve the right to use subcontractors to carry out any breakdowns or annual
services. All subcontractors will be vetted by us for suitability.
Your Obligations
Customers must take reasonable steps to protect their property whilst work is being carried out. SPH Services cannot be held liable for damage which could
occur because of your failure to move delicate and/or valuable items.
You will always provide us with access to the Property and the Equipment during which we reasonably require such access to provide the Services. We require a
person over the age of 18 to be present at the Property while we carry out the Services. If you are not at the Property when our engineer visits, you must make
sure that there is someone else present who can give instructions to our engineer on your behalf.
If we are unable to gain access to the Property or the Equipment, we will consider this an aborted visit and we will charge for this at our standard rate in
place at the time. It will be your responsibility to rearrange our visit. Tenants or managing agents can arrange visits if authorised to do so.
Cooling Off Period
Consumers can cancel within 14 days of signing up and will receive a full refund.
If you wish to cancel within the cooling off period, please inform us by email or phone immediately.
If the Services are completed within the 14-day cooling-off period, you will lose the right to cancel once the work is completed.
Services started during the cooling-off period will be charged proportionately.
Cancellation After Cooling Off
Customers can cancel after 12 months with 30 days written notice.
The Contract will then automatically renew on a rolling monthly basis, unless you contact us in writing to cancel, giving at least 30 days’ notice of the cancellation.
Cancellation within the contract term may require payment for services already rendered.
Termination
The company can terminate the contract for various reasons such as:
• Non-payment
• Abusive behavior
• Equipment deemed unfit for coverage.
• Our advice, repairs and improvements are not undertaken.
If we terminate your Contract for any reason, you will have to pay for Services we have carried out, any Equipment and/or parts we have bought, and any costs
incurred by us as a result.
Goes into bankruptcy or liquidation (whether voluntary or compulsory) If the contract is terminated for any reason, this will revoke any contract service
warranty that has been offered to you.
Contact Details
Customers can reach the company via phone, email, or mail for questions or
complaints.
Email info@standardplumbingheating.co.uk
Phone 07438 149093
Personal data is processed under GDPR and the Data Protection Act 2018.